Ocean Maya Royale, Riviera Maya

Although there were several areas of the hotel under renovation, the hotel is very nice, spacious, very well distributed. If you like vegetation you will love this place. It has two swimming pools with two totally different environments. They have several activities a day that were quite entertaining. I would repeat my experience with this hotel without problem

Loved the healthy food options in the buffet and a la carte restaurants. My husband has a medical condition so we were praying that we would find healthy food options and we did! In this trip this was a huge plus! The staff at the buffet were constantly checking the food area. Lisbeth and Carlos were very attentive to our needs at the buffet. The grounds and pools were well kept. As VIP Expedia member we did get perks... We appreciated the 24hr room service. Alex delivers your food with a smile. Luis and Kevin were quick and helpful during the check in and check out. Roberto, Azucena and especially Camilla were very helpful with reservations at the specialty restaurants. At the pool bar Valeria and Eber prepared great drinks. Adela, that girl, has so much energy. I always say that the employees in the resorts are what make the resort successful. Having said that and grateful for the above mentioned... I must highly commend Alberto. He was our waiter at the French and Italian restaurants. He was simply awesome! He knew about my little country. He was super nice and efficient. He brought us over a beautiful plated dessert... he remembered we were celebrating our 30th Anniversary. That was so thoughtful of him. Thank you Alberto. He is also a good photographer. Lol! I am looking forward to our 3rd visit to OMR!

Me and my future wife did 7 nights here early May 2024. We did the "Privilege" upgrade with a Junior Honeymoon Suite room. I would highly, highly recommend the privilege upgrade. With this, there is a private beach area, private pool area and private restaurant on the beach that only privilege guests have access to. They have a server from 10am-4pm patrolling these areas to bring you drinks and food. Biggest complaint is out of their control, the seaweed the 2nd half of our stay made the beaches un-usable and the smell became intolerable to be near the beach. First few days of our stay were just fine, a little seaweed but no big deal. Call them before you go and see if they expect heavy seaweed during your visit. The service we experienced with their "Privilege" upgrade was absolutely phenomenal. We felt like a king and queen for a week. Our private butler, Alberto, is probably the sweetest man we've ever met. They use Whatsapp for communication and Alberto checked in with us multiple times every day both via the app and in person to make sure our stay was everything we wanted it to be and was always checking to see if we needed anything. All of the staff everywhere was quick to greet us with a smile, an "Hola!" and to ask us how our stay was. Seriously probably the best service I've experienced in my life. I can't speak to how different it may be without the Privilege upgrade. Jesus the beach server and Jorge the beach butler were amazing with their service and their conversation. All the staff was just so friendly and it seemed genuine. I've been back for 6 days now and I already miss that kind of friendliness in day-to-day activities back home. The entertainment team was a lot of fun with lots of daily activities at the party pool. Don't drink the water at the restaurants or sitting on the bars, we think they gave us digestive issues. Stick to bottled water only. One complaint was having to ask multiple times to get our fridge refilled with drinks, but it would always happen eventually. This a boutique resort with a maximum of about 600 guests. Any food that was non-Mexican was below average. It's all-inclusive so this is expected. The Mexican food was always really good though, just stick to that. The resort was very clean. We had no intentions of ever coming back here (we like going new places), but we were so impressed with this place we want to come back when there is less seaweed. We really loved our vacation here. They do have someone is the lobby that will try to get you to do a timeshare presentation...he's easy to avoid if you don't want to do this. The spa also employs someone to patrol the resort constantly to ask you if you want a massage but they are not pushy...you say no, they move on. One evening, they had a "vendor" night like a market near the lobby and they use aggressive sales tactics. You could just walk past them, it was no biggie. A couple salespeople patrolled the beaches but they never even came up to us there were just around if you wanted to buy anything.

First and foremost, ocean maya royale is an absolutely beautiful resort. There is such a large selection of restaurants and bars, and generally again all the staff are wonderful. So obliging and again very helpful. There is such an array of activities on site, and again the staff are very obliging when trying to accommodate you on such,with such examples as jet-sking etc. The resort itself is very safe, we as a group found Mexico very safe as a whole, with that safety is paramount when coming and going from the resort. The only qualms I have about my week stay at Ocean maya royale is that, myself and my partner came back to the apartment one evening to find a note requesting that we contact staff the following morning in which we done, unknown to us the following morning when we met staff we were informed that we were going to be charged etc for towels and bed linen as house keeping had to dispose of such. We were told that staff were under the assumption that blood were on the linen provided, with that we informed them that these stains are a mixture of sun lotion and make up. We informed them we'd no issue paying any charge, but we were absolutely shocked that house keeping had taken pictures of our linens as 'proof', to say we were shocked was an understatement, a violation of such. This genuinely is the reason for one less star, because I can't fault the place otherwise.