Ocean Maya Royale, Riviera Maya

This resort is very lovely and clean! Food was great and good variety in each restaurant. All staff are super friendly but the shout out definitely goes to Kendall! He totally made our stay at this resort so special! Only issue was the mosquitoes so good idea to bring repellent and afterbite! I would go back to this hotel.

We have just returned from the Ocean Maya Royale, this being our first visit. We thoroughly enjoyed our stay & certainly will return again. I am a wheelchair user so some of my comments reflect this fact. Is the hotel perfect, not quite but is not far off. We went as Privilege guests which I believe is well worth the extra costs. Our room was in the Privilege building which had a lift giving good access for a wheelchair user, room was exceptionally clean on arrival & was maintained at that level for the duration of our stay. We were given a butler, Alfredo, who looked after us immaculately, greeting us everyday to ensure we had no issues, booking all our restaurant reservations & generally being accessible to us throughout our stay. We mainly ate in one of the al a carte restaurants but did eat in the buffet restaurant La Hacienda. Food quality was very good but found the labelling of different items difficult to read & there didn't appear to be logic of how the various dishes where laid out. The other restaurants all offered excellent food with good variety & excellent service. Dolce Vita has an excellent outlook across the ocean with the added interest of whether the odd racoon might appear. We also loved the Bluemoon which had a lovely atmosphere & once again having excellent food & service. We had breakfast in the Privilege restaurant every morning, once again excellent service offered by Carolina & Isla who got to know our drinks requirements and brought these to our table straightaway. Yes it could take a while for your breakfast to be served when the restaurant was busy but you knew food was freshly prepared & why does an extra 15 minutes or so matter when you are on holiday. There are two pools, a smaller one where activities are held & a larger one which tended to be quieter. This is where I have one criticism as a wheelchair user in the Privilege area I only had access to the sunbeds poolside, there was no access to sunbeds or balise beds on the beach. It would not take much to provide boards to a couple of beds to give some access to someone like myself. The situation regarding sunbeds was eased by Jesus, the Privilege pool manager who made sure we had access to the two end beds which accommodated my wheelchair. Also a special mention of waiter Gorge who looked after all our drink requirements. I was unfortunate to have an accident around the pool area but was looked after excellently by two of the lifeguards who administered first aid to my wounds. We didn't get involved in a lot of the activities as most of these where around the busier smaller pool but all the entertainment team were very friendly. Special mention to Biri who showed a keen interest in what could be improved to accommodate wheelchair users. Some evening activities are held on the beach which once again were not very accessible to wheelchair guests. Generally evening entertainment was good & varied. In summary the Ocean Maya Royale offers an excellent location for a lovely holiday with good food & excellent service from all members of staff. You get a greeting from everyone including gardeners & maintenance team. There is also the added bonus of not knowing what animals you might see when walking around the grounds including Iguanas & Lizards.

This is my third time at at your resort and as always 5 stars for the entertainment. Kenddell was the best staff member at the resort. He is very respectful and attentive to all the guests. He gives his all every day to all the activities and throughout the years I've come to visit I've seen him grow and progress as an entertainer. He takes all the guests feedback and makes sure everyone's stay is the best. As a solo traveler - your resort is the only place I would feel comfortable. Kenndell's presence didn't make me feel like I was alone on my trip. Honestly he radiated positive energy. Thank you for making my stay such a memorable one once again!

This was an experience I will always feel grateful for. The people, your staff, especially made it an experience. Allein (my butler) was beyond expectations. He ensured we had everything to be happy and content in our 6 day stay. Your resort is filled with good vibe people who love their job. Allein, among many. I would also like to mention and highly thank Viri, Moises, Alejandro, Oswyn, Dali, and Kenddell. They provided laughter for days and did their job beyond expectations. All of your bar staff as a privileged guest was outstanding. I will return without a doubt and recommend your resort to all. Thank you. Very accommodating, excellent food, exceptionally clean rooms and bathrooms throughout. Everyone was wonderful. Thanks again! Well done.