Ocean Maya Royale, Riviera Maya

It was my first time in Mexico, and I can safely say this resort was perfect in almost every aspect. First of all, it was the low season, not a lot of people were there and so less noise and better sleep at night. The units were clean and comfortable. The food was fresh, clean, and unlimited; they have 4 restaurants, and the variety of food is unbelievable. Their entertainment programs are cool, including pool parties, beach parties, light and fire shows etc etc. Staff were extremely cordial and polite.

The food was delicious and the wait staff was perfect! Oscar and Emilio were absolutely fantastic! I will be going back to this restaurant again. Wonderful steak and dessert as well!

We had the most amazing time during our stay at Ocean Maya Royale a couple of weeks ago! We booked a great deal through Expedia for my bachelorette party. It was super affordable and worth every penny. They all made us feel super special and we're already trying to book a return trip. The resort is beautiful, clean, and well kept. There are tons of activities, several dining options that were all great, 2 beautiful pools, and a gorgeous beach with sunny spots to enjoy as well as shady hammocks and chairs to relax in. We loved encountering all the Coatis and Iguanas enjoying the resort as well :) The best part of this resort by far is the staff. We checked in with Kevin who was super helpful and welcoming after a stressful travel day (delayed flights). The bartenders at the swim up bar and the bar at el charro took great care of us the whole time. Jony, Francisco, Diego, Fabian, and Rubel were all wonderful (hope I'm not forgetting anyone or spelling names wrong but they were all great). Cesar, our hibachi chef was also super friendly and made it a great experience. We loved his Ratatouille tattoo :) Our server at Blue Moon was also great but I did not get his name :( All of the activities were fantastic! We did yoga and the cold plunge and really enjoyed the instruction provided by Ivan. We also booked the shuttle to CocoBongo with Oscar which was crazy and so fun. Not sure if I'll ever go to CocoBongo again tbh but everyone should experience it once! Oscar took great care of us and made it an unforgettable experience. We also booked the snorkel tour with Alex and it was awesome that the tour left right from the beach at the resort. Alex even guided my friend who hadn't snorkeled before around and made sure she had a great experience while the rest of us who were more experienced snorkelers explored. The entire resort activity staff was great and encouraged us to take advantage of the all day party! We loved aqua gym and aqua aerobics and Victor and Susana made all the activities super fun. Alejandro definitely went above and beyond to make our trip extra special and we absolutely appreciated the time he spent with us. The brightest star of all was Kenddell the experiences supervisor. We cannot say enough good things about him. He went out of his way to recognize us and make sure we had an amazing trip from start to finish. I was so impressed that he seemed to know almost every guest's name and tried to form a connection with everyone. We are still talking about missing him 2 weeks later! Thanks for everything Kenddell! When we come back to Cancun we will definitely be coming back to OMR again!

Weve not long come back from a fabulous stay at this resort and would be one wed love to return to. We met many people who had been coming many years and kept coming back. The resort wasnt too big and very clean, the only issue was the seaweed on the beach but its seaweed season and it was always being cleaned, so no issue and we went in the sea a few times. The pools are also very big and a lovely option that we made full use of. The option to go to a sit down restaurant every night really made the holiday and meant we were able to have a relaxing meal and not worry about walking round a buffet and the food in the restaurants was fantastic. We celebrated our 25th wedding anniversary there and booked Privilege and felt it was worth the upgrade as we were well looked after by David our butler and meant we could get priority bookings in restaurants, including the privilege restaurant where we were very well looked after by Alejandro (Alex) who was also a star. The staff there are brilliant and as well as David and Alejandro, Jorge and Jesus in the pool area are friendly and very helpful and are also superstars. Shout out to Oscar the waiter, Jorge and his crew in the lobby bar who never forgot what I was drinking. The breakfast buffet was very comprehensive and my eggs were expertly cooked by Dayna and we were served by a cheery Gaby, Aurelia and Esperanza (I think) . Other wonderful staff too. We booked for the Mayan dinner and that was a wonderful evening, where the food portions were great and they accommodated my special dietary request. They also acknowledged our anniversary on the night and housekeeping decorated the room. We are very jealous of guests who return time and time again and would love to go back someday soon. Jorge please get my Bombay and tonic ready and Jesus my Margarita on ice by the pool, Thanks for a wonderful stay.